Refund policy

At freset, we want you to love your order. Please read our Return & Refund Policy carefully before making a purchase.

Returns & Exchanges
Due to hygiene and safety reasons, we do not accept returns or exchanges on press-on nails or other beauty products once they have been opened or used.

We may accept a return or exchange only if:

The item is unused, unopened, and in original packaging
The request is made within 7 days of delivery
Proof of purchase is provided

Returned items that do not meet these conditions will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please contact us within 48 hours of delivery at fresetnails@gmail.com with:

Your order number
Clear photos of the issue

If the issue is confirmed, we will offer a replacement or refund at no additional cost. You will likely be required to cover shipping costs.

European Union 14 day cooling off period (Currently not shipping internationally)
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once your return (if applicable) is received and inspected, we will notify you of the outcome. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fresetnails@gmail.com.

Shipping Costs
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Change of Mind
We do not offer refunds or exchanges for:

Change of mind
Incorrect size selection
Wear time expectations
Improper application

Please review product descriptions and sizing guides carefully before purchasing.

Sale Items
Sale or discounted items are final sale and are not eligible for refunds unless faulty.

📧fresetnails@gmail.com